Every employee, whether full time, casual, temporary or volunteer, needs to be able to carry out their duties in fulfilling the duty of care that a retail establishment owes to its staff and subcontractors, to its customers, and members of the public who visit the premises. That means they must be aware of their responsibilities and be competent to execute related actions. Therefore they require training.
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Compared with recognised risky industries such as agriculture and construction, the perception that retail is low risk is not surprising. But even farms or construction sites do not commonly suffer from members of the public walking in off the street and committing acts of violence. Every industry sector, including retail, has its own H&S risk profile. Within that, every retail high street outlet, distribution centre or admin office can have additional unique risks.
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Compliance with all applicable regulations is a critical activity for every business operating in the retail sector. That applies just as much to distribution centres as it does to high street stores, both large and small. All too often, H&S compliance is viewed as just another boring administrative burden, which results in compliance breaches through disinterest or neglect.
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The retail sector is not generally considered to be a hazardous working environment, and certainly presents fewer risks than say, the construction industry. But with a total UK workforce in the region of 3 million, there is still a significant count of injuries and accident related absenteeism which indicates a level of risk that demands monitoring and addressing.
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